Support Plans

Get the support you need to keep your infrastructure running smoothly. Community support is always free.

Basic

$50

/user/year

5 user minimum, 12 month commitment

Critical Response SLA

For emergency issues

Next business day

Email Support

Email us. We'll email you back

Private Slack Channel

Real-time access for your entire team

Phone Support

Call us

Roadmap Assurance

Work with us to shape the future

Professional

$100

/user/year

15 user minimum, 12 month commitment

Critical Response SLA

For emergency issues

8 hours

Email Support

Email us. We'll email you back

Private Slack Channel

Real-time access for your entire team

Phone Support

Call us

Roadmap Assurance

Work with us to shape the future

Enterprise

Contact Us

A custom quote built for you

Critical Response SLA

For emergency issues

4 hours

Email Support

Email us. We'll email you back

Private Slack Channel

Real-time access for your entire team

Phone Support

Call us

Roadmap Assurance

Work with us to shape the future

The scope of normal support is related to the correct operation of the platform software only. Extended trouble-shooting of external software or component may require a separate scope of engagement.